Anurag Gupta gets new duties at Xerox India
Xerox India has appointed Anurag Gupta as the director, customer service operations (CSO). Gupta replaces Balaji Rajagopalan, who moved to the role of executive director, technology, channels and international distributor operations, last year.
20 Mar 2015 | 3998 Views | By Rahul Kumar
Roy Harding, chief operating officer, developing markets organisation, Xerox, said, “Anurag’s first-hand customer service experience along with his extensive knowledge of Xerox offerings and channels made him the first choice to head the CSO operations. We believe in growing potential talent organically and I am sure Anurag, with his vast experience, market knowledge and proven strategic leadership, will achieve greater heights.”
“In his various assignments with Xerox, Anurag has demonstrated the ability to take up varied challenges, has exhibited high adaptability and people management skills and hence, this will be the perfect role for him. I take this opportunity to congratulate him and also wish him the very best for his new role,” he added.
Gupta joined Xerox India in 1985 as a trainee at Xerox India manufacturing unit, Rampur, moving across various roles within CSO function for 22 years and thereafter, in Global Document Outsourcing (GDO) function for last seven years.
“I am excited to take on this new role. Xerox Service Operations have been a bench mark for the industry and we will continue to work to further enhance our overall value proposition for our customers and our channel partners. The technology prowess and operational excellence of Xerox gives us with a great advantage to deliver better support, service and eventually better value for our customers. I look forward to working with the team for delivering better value for our customers and reinforce our position in the market,” Gupta said.