BookMyShow CEO to kick-off Print Summit 2014 with Keynote address; to hit theme of change and user experience bull’s-eye

According to Hemrajani, anything that’s free has no value. "If you don't earn money, it's not dhanda (business). Don't be excitable when the going's good, or feel bad when the times are low. And do not fear junk competition."

In mid-July (2013), Bookmyshow.com signed a five-year deal worth Rs 1,000 crore with PVR to sell the latter's tickets online (BookMyShow was previously managing PVR's ticketing system but was not selling its tickets on the BookMyShow site). Hemrajani says the biggest gain from this deal is for the end consumer. "All I own is user experience. The user owns us. I am giving that extra experience in one place," he says.

 
Print buyers often take for granted the value-add that printers bundle with the print job. For the print service provider it’s an easy mistake to make, especially with so much of competition, and such services instantly available with a price tag helpfully affixed for the print buyer’s consumption. But one has to realise that all print jobs which satisfy the print buyers are not created equal, however, and that satisfying experience, or user experience, can make a world of difference in how valuable the print job has been for the user.

Faheem Agboatwala, the chairman of BMPA’s STB Forum and a member of the Print Summit organising committee, agrees that print buyers (user) experience can have a significant impact on continuity of business with the user. "From a print company perspective, the investments in providing value added services that the companies make to become more exceptional, more compelling, more complete resource services to the customer can show up in the bottomline.”

Fred Poonawala, chairman of organising committee of Print Summit 2014 is of the opinion that printers can be content by being just a “vending machine” where users request what they want and then receive it with no further input. “Printers need to move from a vending machine mentality to a vibrant bazaar model where the print user are partners in building print services, exchanging ideas; a handle for print service providers to get value for their produce.”

Hemrajani’s keynote on the theme of change will be followed by presentation by Tan Jit Khoon,

chief executive officer of Singapore-based Winson Press on transition from a print-broking firm into a constantly improving print company; Radhakrishnan Pillai from theUniversity of Mumbai, Department of Philosophy on Chanakya and his management ideas - for excellence in business and life; a master class session which takes a keen look at the potential and new business opportunities in allied industry verticals viz. corrugation, labels and packaging pre-press; a How-To session which bring focus on the opportunities and potential of screen printing by Amit Shah; a panel talk by CEOs who run traditional and professional print on - Top line or Bottom line - What gets you the desired results? Chaired by Mehul Shah of MOS and moderated by Ramu Ramanathan of PrintWeek India; and management mantras by Prof Boman Moradian of SPJIMR, who explains “There is a Law which is called “Burnout Law”. People get burned out being bombarded with Six Sigma, Lean JIT, Kaizen, BPR, TQM, ERP, TOC, etc. Can you blame them?”