From July, the free public beta will allow firms to trial BoardingPass “for a few months at no cost, with no obligation,” Enfocus stated. “It also allows users to provide feedback which will make the product even better."

"Print service providers and their customers lose a lot of time in back and forth communication before a job can be on boarded. BoardingPass is for the sales people and CSRs which allows them to analyse a PDF file and revert to the customer in a matter of minutes. This enhances customer satisfaction levels,” said Gopal Krishnan, proprietor, Basis Systems, which is the Enfocus gold partner in India.

Krishnan added that BoardingPass is an easy standalone application to view and check problems related to fonts, image resolution, bleed or trim size and so on. “You can integrate it with Outlook or drag and drop from other email clients. It drafts an automatic response to customers. It also forwards files that are okay to the production department.”

He said that many printers in India have already signed up to be a part of this beta version.

Enfocus senior product manager Andrew Bailes-Collins said, “When talking to customers, we noticed a lot of frustration among printers who are hindered by long turnaround times getting feedback from prepress before they can reply to a customer. This creates an enormous sense of frustration for both the customer and the printer, and has a knock-on effect in production and customer satisfaction. BoardingPass empowers customer facing staff to be able to easily analyse a PDF file and respond to a customer within minutes. Not hours or days.”

Enfocus is asking potential users to register for the pre-release via the BoardingPass area on its website.

Belgium-headquartered Enfocus makes a number of software tools for file validation, workflow automation and integration including PitStop, Switch and Connect. It is owned by Danaher.