FIG’s annual meet focuses on knowledge-sharing, customer support

Among the crowds gathered at the meet were FIG’s service and sales personnel who presented their respective markets and shared what they achieved last year. They also highlighted their goals for this financial year. Apart from achievements and goals, details of their overall discourses and discussions at the meeting revolved around the industry trends and demands, market situation, and how more knowledge can be delivered at the converters’ level, where internal savings and higher quality can be achieved. 

Regarding ⁠significant achievements and milestones that FIG has achieved this year, Roy said, “Compared to 2022 and 2023, this year has been a ‘good year’ for us. A lot of customers are interested in Mark Andy machines and ancillary products. We even did a couple of landmark installations outside India this year. In addition, we performed some dismantling and re-installation works too.” 

He added that the company took on certain challenging tasks for servicing and completed them successfully. 

He continued, “⁠⁠After the pandemic, 2003 and 2024 have been the years which brought us back the energy to boost business further. Just recently, a couple of top-line deals for Mark Andy press had been concluded and several other deals of finishing machines had also been sealed. We have also started installing 100% fault detection systems on the printing presses.” 

On the key metrics or performance indicators that were highlighted at the annual meeting, Roy emphasised that the company usually look at the growth of the industry. “We divide the regions into North, South, West, and East to rectify growth. Beyond India, we look at the growth in neighbouring countries like Bangladesh, Sri Lanka and Nepal. We try to measure the trends where converters are getting interested in preventive maintenance and training programmes. 

Highlighting the strategic goals for the upcoming year, Roy stated that technical support with sales will be one of the top priorities for FIG. “Our customer support team will be working hand-in-hand with the marketing and sales team. Enhancing technical support will augment the customer relationship and we eventually can be part of the growth.”   

FIG is the sole distributor of a line of machines from a string of reputed international brands like Mark Andy, Rhyguan, Rotoflex, Luster, Kluge, KDS Quantum, Presstek, etc. in the Indian subcontinent. The company boasts of strong after-sales support operating under a centralised customer support department to serve its customers across India from its main office in Delhi through branches in Mumbai and Chennai.