What has been the impact of GST on your customers? How are your customers coping with multiple GST slabs, tracking of invoices and movement of goods across state borders?
Except for the initial period, where we faced difficulty in getting the tax breakups in our invoices there is no other real issue that we have faced until now. Also, movement of goods across state borders has infact become a lot easier. We will understand the real impact once eWay bills are implemented.

Do you believe it’s in our best interest that all our (printing and packaging industry) the tangible products are covered under HSN (Goods) so that there is a greater chance of coming under the manufacturing sector and acquiring industry status?
Certainly. HSN seems to be a more logical choice. However, I am not in a position to comment on the acquiring industry status part.

The Ministry of Finance issued a Notification No 31/2017-Central Tax (Rate) dated 13 October 2017, which formalised the decisions regarding the GST rates at the 22nd Council meeting on 6 October 2017. Is there clarity, finally? Please name one thing on your wish list for the government.
Yes, there is more clarity but it still defies logic. How can you physically ship or export a service. However, at least the latest AIFMP circular talks of more standardised rates even if it is SAC. For the time being, we will have to be content with that.