Screen appoints Insight as its CTP service partner

New Delhi-based Insight is a graphic arts solutions provider, and besides representing Screen, also handles Kodak, Komori, Soma, Mimaki and HP products in India.

Insight will be Screen’s fourth partner, after the company parted ways with Mumbai-based Nippon Color few years ago. Proteck and FujiFilm have handled Screen since, with TechNova as a constant partner.

Keiichi Kometani, director for graphic and precision division, said, “Existing Screen users require prompt service and availability of spares immediately. Screen directly and through existing channels, in India, provide technical service and spare part support at all level. With Insight, Screen will be adding a valuable pool of engineers across India to strengthen Screen’s technical support and reach in all geographical locations, ensuring customers get service immediately. Screen customers can choose the best service solution for them”

Kometani continued, “Insight is already handling sales and service of Screen’s POD Truepress Jet 520 series of roll-fed inkjet press and digital label press Truepress Jet L350. It was a logical extension for us. Also Insight has a very good service setup spanning all India and a very big team of service engineers who already know how to handle CTPs, Processors and Workflow - so the time from decision making to implementation has been cut short drastically. 14 engineers from all over the country have already undergone the training and are ready.”

Ajay Aggarwal, MD and CEO at Insight, who claimed to have a database of 350 Screen thermal CTPs, said, “Insight has traditionally been a very customer-centric and support centric organisation and we have decided to expand our business in customer services moving forward. This new initiative of customer support will also strengthen brand image for both the organisations in the market."