[Video] Customers of Bengaluru-based PrintXpress get the best of both worlds

Jagdish Bajaj of PrintXpress in Bengaluru says, “We do tell the customers to check the print properly once a sample has been printed by us. Generally we try to minimise the mistakes at the inception level itself. We communicate a lot with the operators. Owning up to their mistakes is a remedy because there are less chances of a mistake getting repeated. Plus it boosts their confidence on the next job that they do rather than diminishing the confidence. Unfortunately in India, we follow the culture of hiding the mistakes which is what we at PrintXpress endeavour to change. Having said that we do have a system in place where there is a minimum penalty if something goes wrong. There is a responsibility attached to everything.”

21 Dec 2018 | 15780 Views | By PrintWeek India